Service vertical 02 / Managed Support Services
Managed Support Services
Keep your people working. Keep your business moving.
From everyday user issues to ongoing platform administration, Webwire provides remote support and managed services around the technology your business relies on.
Our capabilities
Support that covers the essentials.
Bring day-to-day assistance and ongoing ICT administration together, with a service scope shaped around your environment.
Remote support
Help for users and devices, including software, email and access issues, troubleshooting and everyday IT requests.
Microsoft managed services
Microsoft 365 licensing and administration, Teams, SharePoint and OneDrive, with identity and access management.
Servers and infrastructure
Management, monitoring, patching and maintenance for the servers and networks that support your operations.
Devices and user access
Support for device management, user onboarding and offboarding, software configuration and account access.
Web and domain hosting
Hosting for websites and business applications, plus domains, DNS, SSL certificates, updates and backups.
Protection and recovery
Endpoint protection, backup planning and recovery priorities to help maintain a more resilient environment.
A joined-up service
Everyday assistance.
Ongoing care.
Support works best when immediate requests and longer-term improvements are connected.
When something needs attention
Get help with the issues interrupting your day and the changes your users need to keep working.
- User, software and email troubleshooting
- Account and access changes
- New starters, departures and device changes
As your environment evolves
Keep systems manageable through routine administration, maintenance and a clearer view of the next priorities.
- Microsoft platform administration
- Infrastructure and hosted service maintenance
- Backup, protection and improvement planning
Managed around your business
Reliable support starts with understanding the systems behind your business.
How we work
From the first conversation to the next step.
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Understand
Review your users, systems and current support needs.
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Onboard
Agree the scope, access and service arrangements.
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Maintain
Handle support requests and agreed ongoing administration.
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Review
Discuss recurring issues and practical improvements.
Connect with Webwire
Give your technology the support it needs.
Talk to Webwire about remote support, Microsoft services, infrastructure or hosting. We will help define the right scope for your business.